JoinSalvia
Privacy Policy
How JoinSalvia handles information on this website and through its online contact channels.
Website privacy
How JoinSalvia handles information
This Privacy Policy explains how JoinSalvia collects, uses, and protects information connected with ganzcare.com, its inquiry form, and links to the JoinSalvia booking portal. It is written for website visitors and people exploring care. The booking portal and clinical services may have additional privacy notices that apply when you create an account, schedule care, or become a patient.
Do not send detailed medical information, diagnoses, medication lists, passwords, payment card numbers, or emergency requests through ordinary email or this website form.
Information you choose to provide
Depending on how you use the site, you may provide your name, email address, phone number, state, insurance or coverage information, the topic of your question, and the general message you choose to send. The booking portal may request additional information under its own privacy and security practices.
Information collected automatically
Our hosting, security, and website tools may automatically receive technical information such as your IP address, browser and device type, approximate location derived from your connection, pages viewed, referring page, date and time of access, and basic error or security logs. We use this information to operate, protect, troubleshoot, and improve the site.
How we use information
- Respond to general questions and patient-care inquiries.
- Help you find the appropriate booking or care-navigation next step.
- Maintain website security, reliability, and performance.
- Understand which website content is useful and improve the visitor experience.
- Meet legal, regulatory, fraud-prevention, and recordkeeping obligations.
When information may be shared
We may share information with service providers that help us operate the website and communications, such as hosting, email delivery, security, technical support, and the booking portal. These providers may process information only as needed to provide their services. We may also disclose information when required by law, to protect rights and safety, or as part of a business change such as a merger or transfer of assets.
We do not use ordinary website email as a substitute for secure clinical messaging. We do not sell personal information submitted through the inquiry form.
Healthcare information and the patient relationship
A website inquiry is not automatically part of a clinical record. Once you are connected with a provider or clinical service, information may be handled under provider-specific policies and applicable healthcare privacy requirements. Please use the patient portal for clinical messages, records requests, medication questions, or other sensitive care communication when that option is available.
Cookies and similar technologies
JoinSalvia and its service providers may use essential cookies or similar technologies to keep the site working, remember basic preferences, protect forms, measure performance, or understand how visitors use the site. You can control cookies through your browser settings. Blocking essential cookies may affect parts of the site or booking experience.
Security and retention
We use reasonable administrative, technical, and organizational measures appropriate to the information and the purpose for which it is used. No website, email system, or internet transmission can be guaranteed completely secure. We keep information only for as long as reasonably needed for the purpose collected, legal obligations, security, dispute resolution, and legitimate business needs.
Your choices and privacy rights
Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or information about personal data we hold about you. You may also have choices regarding certain cookies or communications. See Your Privacy Choices for how to make a request.
Children
This website is intended for people seeking information about JoinSalvia services and is not directed to children under 13. Care eligibility and consent requirements for minors, when applicable, are handled through the booking and clinical process.
Updates to this policy
We may update this policy when our website, services, technology, or legal obligations change. The updated version will be posted on this page with a new “Last updated” date.
Contact JoinSalvia
For website privacy questions, email support@ganzcare.com. For patient-care questions, email care@ganzcare.com. Please do not include detailed medical information in an ordinary email.
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