Website and inquiry privacy
General questions sent through joinSalVia.com or email are handled as website or administrative communication. Keep them brief and avoid sensitive clinical details.
SalVia
Patient Privacy Notice
Practical information about privacy, confidentiality, and sensitive care communication.
Patient privacy
Your care information deserves care
SalVia takes privacy seriously. This page gives a plain-language overview of how to communicate safely and what to expect as you move from a public website into a booking or clinical relationship.
This page is not a substitute for a formal provider Notice of Privacy Practices.
Your treating provider or legal healthcare entity will provide the notice that applies to clinical services, protected health information, records, and your rights as a patient.
Your treating provider or legal healthcare entity will provide the notice that applies to clinical services, protected health information, records, and your rights as a patient.
Two privacy settings to understand
Clinical care privacy
When care begins, information shared with a provider is handled under the provider’s professional, legal, and healthcare privacy obligations. Use the secure patient portal for clinical communication when available.
Use the right channel
- General questions: Use the contact form or email care@joinSalVia.com.
- Clinical messages: Use the secure patient portal or the communication method provided by your care team.
- Records and privacy requests: Contact the provider or legal healthcare entity identified in your intake documents.
- Technical or business questions: Email support@joinSalVia.com.
Confidentiality and its limits
Providers explain confidentiality and its legal or safety-related limits as part of the care relationship. Depending on the circumstances and applicable law, information may need to be disclosed to address an imminent safety concern, suspected abuse or neglect, a valid legal process, public-health requirement, or another lawful obligation.
Privacy-conscious communication
We may need to verify your identity before discussing an appointment, account, record, or privacy request. We will not ask you to send a password or payment-card number by ordinary email. Email can be misdirected or accessed by someone who controls an account, so include only the minimum information needed to help route your question.
Questions about your rights
For general website privacy choices, visit Your Privacy Choices. For clinical records or healthcare privacy rights, use the provider or patient-portal contact information supplied during intake. If you are not sure which team to contact, email care@joinSalVia.com with a general description only.
Urgent or emergency situations
SalVia is not an emergency service. If you may harm yourself or someone else, call emergency services or go to the nearest emergency department. In the United States, call or text 988 for the Suicide & Crisis Lifeline.